At book.ymba.lk, we strive to provide our customers with the best shopping experience. If you’re not entirely satisfied with your purchase, we’re here to help!
1. Returns
You can return most items within 14 days of receiving your order. To be eligible for a return, your item must be:
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In the same condition as received
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Unused and in its original packaging
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Accompanied by proof of purchase (e.g., receipt or order confirmation)
2. Non-Returnable Items
Some items cannot be returned, including:
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Digital products (eBooks, downloadable content)
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Gift cards
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Sale items (marked as final sale)
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Items damaged due to misuse or negligence
3. Return Process
To initiate a return, please:
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Contact us at info@book.ymba.lk with your order details and reason for return.
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Once your return is approved, we will provide return instructions.
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Ship the item back to us at the address provided. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the refund status.
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Approved refunds will be processed to your original payment method within 7–10 business days.
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Shipping charges are non-refundable unless the return is due to our error.
5. Exchanges
If you received a defective or incorrect item, please let us know, and we’ll gladly exchange it for you.
6. Contact Us
For any questions or concerns about returns, please contact us:
📧 Email: admin@book.ymba.lk
📞 Phone: +94 112695786